FAQ

1. How can I contact Kelymariona?
You can reach us by email at support@kelymariona.shop or call us at +1 804-500-2931. We’re here to assist you Monday through Friday during business hours.

2. What are your shipping options and costs?
We offer free standard shipping on orders over $55. For orders under $55, standard shipping is $5.50, and expedited shipping is available for $9.90.

3. Do you ship internationally?
Currently, we only ship within the United States. We hope to offer international shipping soon.

4. What is your return policy?
We accept returns within 30 days of delivery for most products in original, unused condition with all packaging intact. Some exclusions apply.

5. How do I initiate a return?
Please contact support@kelymariona.shop to receive return instructions and authorization before sending your item back.

6. When will I receive my refund?
Refunds are processed within 7-10 business days after the returned item is received and inspected.

7. Can I exchange an item?
We do not offer direct exchanges. Please return the unwanted item and place a new order.

8. How can I track my order?
You will receive an email with tracking details once your order ships.

9. How can I cancel my order?
If your order has not shipped, contact us immediately to cancel. If it has shipped, please follow the return process.